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Tax details: Incwell Europe SL, with CIF B88617170

Return policy: The return policy states that returns are not applicable.

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), the holder, Incwell Europe SL, with CIF B88617170, located at Calle Villalba Hervás 2, 4-2, 38002 Santa Cruz de Tenerife, in accordance with the requirement of Article 10 of the aforementioned Law, informs you that it is the owner of the website www.incwell.eu, with Phone +34 933 941 778. The contact email address is: info@incwell.eu

1. Pre-contractual information

The General Conditions of Contract regulate the online sales relationship between the holder and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Conditions of Contracting, Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users, Royal Decree 1906/1999, of December 17, 1999, regulating Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Regulation, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce. The holder reserves the right to make modifications that it deems appropriate to adapt them to current regulations and their changes in the General Conditions. Such modifications may be made through its website, by any legally admissible means, and will be mandatory for the duration they are published on the web until they are validly modified by subsequent ones.

The purpose of the website is to provide advisory and management services, such as training, filling out forms, supporting the client in their legal procedures in Spain, etc. The duration of the contract will be linked to the completion of the contracted service. As a user or client, you expressly declare that you know, understand, and accept the terms of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the necessary legal capacity to access the holder's websites and contract through them. To acquire our services, you can go to the corresponding section of our online store. It is essential that you register as a user of the website to make an online purchase. You can access the corresponding section for registration on the website itself. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, the holder informs users that the personal data collected during the registration and subsequent purchase process will be entered into a file under its responsibility, for the purpose of processing said actions by the user and managing subsequent actions derived from them. Likewise, the holder informs of the possibility of exercising the rights of access, rectification, cancellation, and opposition by writing to Milicias de Garachico, 1 Office 46, 38002 Santa Cruz de Tenerife, or via email at info@incwell.eu. Unless you inform us otherwise, we will assume that your data has not been modified, that you undertake to notify us of any variation, and that we have your consent to use them in order to maintain the relationship between the parties. During the purchase process, you must identify yourself with the username and password provided. This data will not be public. You are responsible for treating your identity and password obtained during client registration confidentially and responsibly, and you may not transfer them to anyone else. You can modify the registered information at any time in your client area. In this same section, you will have access to a history of your contracted services, which is for consultation purposes only.

Upon completion of the purchase process, the client will receive a confirmation by email. It is essential that during the purchase process, the user indicates a valid email address. If you do not receive the confirmation within 24 hours of the service completion, please contact the holder at the customer service phone number +34 933 941 778 or via email at info@incwell.eu. The website content is available in English, German, French, and Spanish. Prior to the provision of the service and after receiving payment confirmed by the platform provider, the client will receive an email confirming the requested service. Once the service is provided, the client will receive the corresponding invoice.

2. Characteristics, offer, and validity of services

The services offered in our online store include basic advisory or management services. A preliminary proposal is sent, and the proposal sent to the client details the essential characteristics of the services for them to read and accept. In compliance with current regulations, the holder offers information about online advisory training and management services, their characteristics, and prices. However, the holder reserves the right to withdraw, replace, or change the services offered through its website by simply changing the content of the same. Thus, the services offered at any time on the website will be governed by the General Conditions of Contracting in force in each case. Likewise, the company will have the authority to stop offering the aforementioned services at any time and without prior notice.

3. Guarantees

All services offered on the website come with the corresponding guarantee for the type of service, and for the time and manner of provision of services requested. The holder has a customer service department, which can be contacted during office hours via phone at +34 933 941 778 or via email at info@incwell.eu.

4. Prices

All services indicate the selling price in Euros and include Value Added Tax (VAT). If any other tax is applicable, it will be indicated beforehand and charged in the invoice.

5. Collection of specially protected data

In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, we inform you that the data collected will be incorporated into a file under the responsibility of the holder, in order to meet the commitments arising from the relationship we maintain with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to our address: Milicias de Garachico, 1 Office 46, 38002 Santa Cruz de Tenerife, or by email at info@incwell.eu. Unless you inform us otherwise, we will assume that your data has not been modified. By accepting these clauses, you expressly authorize the processing of your personal data for the specified purpose by the holder.

6. Payment methods and service execution

Payment is made through an external virtual POS system belonging to a collaborating bank (Banc Sabadell), which determines the accepted credit cards as well as the data required from the client to make the payment. The client can pay the amount for their service usually opting for any of the following methods. During the purchase process, they must indicate their choice: Credit card VISA or MASTERCARD. All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All information transmitted to us travels encrypted over the network. Likewise, the data about your credit card is entered directly on the bank's page, in the Bank’s POS (Point of Sale Terminal) and is not entered or registered on any server of the holder. When paying with a VISA or MASTERCARD card, the following data will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees regarding the security of the transaction. This payment method is only valid on the web. When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such cases, the corresponding debit and refund entries in the accounts of the provider and the holder will be made as soon as possible. However, if the purchase was indeed made by the cardholder and the demand for refund was not a result of exercising the right of withdrawal or resolution and, therefore, improperly demanded the cancellation of the corresponding charge, the latter will be obliged to the holder to compensate for the damages caused as a result of that cancellation.

7. Right of withdrawal, return, and claims

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users, the supply of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.

Returns: The user has the right to a full refund of the amount paid for the service, provided that the conditions of the cancellation policy are met. The refund will be made through the same payment method used for the purchase, in this case, through the virtual POS, once all data has been verified within 24 hours.

If the client wishes to file a complaint, they can do so by contacting the following email: info@incwell.eu.

8. Applicable law and jurisdiction

The relationship between the holder and the client will be governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the address of the holder, unless the law provides otherwise.

9. Cancellation

Cancellations are possible as long as they are detailed and submitted in writing to info@incwell.eu at least one week prior to the service, provided that the following two conditions are met: 1- the service or management has not begun, and 2- no payments of any kind have been made for the client (for example, notary fees or taxes). Cancellations communicated by any other means will not be accepted. This email must include all purchase details, including full name, date, and contact information. If notary fees, shipping, taxes, or any other expenses related to the client have been incurred, the client must cover these expenses even if they cancel the management or advice, plus €120 for cancellation processing fees.

10. Use of the website. User and legal liability regime

Navigation, access, and use of the holder's website grants the status of user, by which all the terms of use established herein are accepted, without prejudice to the application of the corresponding legally binding regulations as applicable. The holder's website provides a wide variety of information, services, and data. The user assumes responsibility for the correct use of the website. This responsibility extends to: 1.- The truthfulness and legality of the information provided by the user in the forms provided by the holder to access certain content or services offered on the website. 2.- The use, misuse, or misunderstanding of the information, services, and data offered by the holder, contrary to the provisions of these conditions, the Law, morality, good customs, or public order, or that may otherwise cause harm to the rights of third parties or the proper functioning of the website.

11. Links and disclaimers

The holder is not responsible for the content of websites that the user may access through the links established on its website and declares that it will not examine or exercise any control over the content of other sites on the network. Likewise, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of external sites that may be accessed through the links. The holder declares to have taken all necessary measures to prevent any damage to users of its website that may arise from browsing its website. Consequently, the holder is not responsible for any possible damages that the user may suffer from browsing the Internet.

12. Online service contracts

The advisory and management services explained on the holder's website can be contracted online. The use of these services will require reading and mandatory acceptance of the general contracting conditions established for this purpose by the holder.

13. Intellectual and industrial property

The holder, either directly or as assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; brands or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), are owned by the holder. Consequently, they will be protected works as intellectual property under Spanish law, being applicable both Spanish and EU regulations in this field, as well as international treaties related to the subject matter signed by Spain, EU regulations, and California state laws on IP. All rights reserved regarding the website, contained texts, proposals, writings, and supporting software understood in the broadest sense are owned by the holder. Pursuant to Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including its availability, of all or part of the contents of this website, in any medium and by any technical means, is expressly prohibited without the prior written consent of the holder. The user agrees to respect the intellectual and industrial property rights owned by the holder. The user may view the elements of the portal and even store them on the hard drive of their computer or any other physical medium, provided it is solely and exclusively for personal and private use. The user must refrain from deleting, altering, evading, or manipulating any protection device or security system that may be installed on the holder's pages.

14. Data protection

In accordance with Organic Law 15/1999 on the Protection of Personal Data (LOPD) and the modifications of the European directive of 2016, the holder informs users of its website that the personal data collected by the company through the forms on its pages will be entered into an automated file under the responsibility of the holder, with the purpose of facilitating, streamlining, and fulfilling the commitments established between both parties. The holder also informs of the possibility of exercising the rights of access, rectification, cancellation, and opposition by writing an email to info@incwell.eu or by mail to the address: Calle Milicias de Garachico, 1 Office 46, 38002 Santa Cruz de Tenerife. Unless the user communicates otherwise to the holder, it will be understood that their data have not been modified, that the user agrees to notify the holder of any variation, and that the holder has consent to use them in order to maintain the relationship between the parties.

15. Jurisdiction

Furthermore, the holder reserves the right to take any civil or criminal actions it deems appropriate for the improper use of its website and contents or for breach of these conditions. The relationship between the user and the provider will be governed by the current and applicable regulations in Spanish territory. Should any controversy arise, the parties declare to submit their conflicts to mediation. If it becomes necessary to resort to ordinary jurisdiction, it will comply with the rules regarding jurisdiction and competence in this regard.